Sprint Software Update Broken

Try downloading MSU and the drives for the phone. Install the drivers first then install MSU. After which time hook your phone up and let MSU look for the update on Moto server. If there is an update follow the screen prompts and it should update the firmware for you.

Or worse case you could just use this link and downalod the most current version posted and flash it yourself using RSD Lite

http://bushe102.googlepages.com/Moto_flash.htm

I doubt that Sprint would do that. And I have been reading a little about this new MSU thing as well. I think you can still try it, but first sort out your battery problems and then we go from there.

good luck

__________________

Had a VZW V3m flashed and active on USCC (sold)
Also a V3m VZW->Vivo flash
Also a V9m VZW->USCC SPARKO_etc (sold)
Currently on the Moto A855 Droid

Sorry been way too busy lately. I think it was just an isolated incident as it hasn't happened since. However, I put my old battery back in and I still had the same issues with the freezing up, the software update screen popping up all the time, and the phone powering off every few minutes. So I ruled out the bat I guess. Besides both where original moto razr bats. The only diff was the one I use is newer from a at&t razr so it holds a better charge. Charging seems to be working fine now with either bat.

Meanwhile:
In a desperate attempt this weekend I did a phone reset. It's supposed to set phone to default sprint settings. However this didn't appear to fix anything. I still had same problems. So the next day I pulled the phone apart and cleaned it thoroughly with some cotton swaps to remove the dust and lint deposits then I polished some of the metal contacts with an eraser to help conductivity. When I put it back together and fired it up I noticed it didn't prompt me for a software update like it used to. When I tried to make a phone call I got a sprint message saying my phone was not activated. I looked at my phone# under the phone info menu and it showed up as 000-000-**** The last 4 didn't match my # and the first 6 were all 0's. Strange. The MSID # was the same way. I then tried to access the security menu but my lock code didn't work. It used to be set to the last 4 digits of my phone# but not now! Turns out it was set to the last 4 digits of the new 000-000-**** number. --I have no idea how this came about.
It was either the reset or the cleaning.
Today I contacted sprint and reactivated the phone via changing my phone# back and my MSID back to what it was supposed to be and I haven't had any more problems thus far. I have restarted the phone a few times and the software update screen has yet to appear! I just hope that it is back to normal now but I don't count on it. I will keep every here posted. Thanks for your help thus far. I may have to do a flash if it begins to malfunction again.

No I didn't do any flashing. Its just a menu item that resets things like ringtones and screen settings etc. I'm not real familiar with the details its first time I have tried it. Here is all what the manual has to say about it.

Resetting Your Phone:
Resetting the phone restores all the factory defaults,
including the ringer types and display settings. Contacts,
Call History, Calendar, and Messaging are not affected.
To reset your phone:
1. Select M > Settings > Security,
2. Enter your lock code. (The Security menu is displayed.)
3. Select Reset Phone. (A disclaimer is displayed.)
4. Read the disclaimer and press Yes (left softkey).

The Disclaimer says:
This option resets the phone to PRI settings. Do you want to Reset phone? Yes / No

Pyde your right on. I tried the reset again just for giggles and it changed my phone#, MSID#, and lock-code back to the 000-000-****. Like you said I would not have thought that it would clear the account info especially since it didn't clear any of my call history, texts, contacts, pictures, ringers, etc. I did learn one good thing though and that was the ##6-digit# code to edit the phone# and MSID# .