Can someone please walk me through getting Motorola Phone Tools to work with my Sprint V3m

Thanks for your help pyde_pypper! I'm really not sure whether it was the phone's firmware that updated. It might have been MPT that updated. All I know is that when I tried re-connecting the cable from the phone to my USB port, the Razr was no longer seen. I have since, uninstalled MPT and tried installing versions ranging from 3.11 to 5.05 none of which finds my Sprint Razr V3M. When I plug in the USB cable from my phone, I get a balloon at the bottom (I am using Windows XP SP2) of my page saying "Found New Hardware Motorola USB composite device", then a window opens up reading "there was a problem installing this hardware, Motorola USB Composite Device, an error occured during the installation of the device, Fatal error during installation". Then another balloon pops up saying there was a problem with the installation of your device, your hardware may not work properly". If I run Motorola Phone Tools I choose default profile (I have tried creating a new profile too, with the same result), and then I click on cable, click on next, plug in my phone connected usb cable, and I get the exact same results I stated above. I have no clue what to try next. Any ideas? Thanks again for your help!

I forgot to add...what I want to do is what I've been able to do with MPT before, backup my phonebook, transfer my pictures so I can assign pics to my contacts, and transfer my personal mp3s so I can assign them as ringtones...I was able to do it all before, now the phone is no longer being seen.

Well, I tried everything you suggested teddyearp. Followed your instructions to a tee. Same thing as before, phone is not recognized. What really ticks me off is the fact that before, I had version 5.05 working perfectly, I don't know what happened and now the phone is no longer found. Is Mororola Phone Tools the only software made to interact with the Razr V3m? I don't think it will ever work with my phone, which makes no sense considering it worked perfectly for a couple of months. This is why I believe that somehow my phone's firmware was upgraded, and that's probably why it's no longer recognized. I can tell you this...You know when it's searching for the phone? I remember when it originally found my phone the window popped up and you could see the driver being searched, now it just seems to close the driver search box almost immediately. Any clues how I can get this phone to work with MPT? I would really appreciate any help. Thanks again.

P.S. Just so you know, the handset USB Motorola driver I am using is version 3.7 And I can't really tell what version of Phonte Tools I'm using because until it finds the phone, I can't go into the HELP, ABOUT section to find out. U do think it's version 4.21 or so, as I didn't let it automatically upgrade beyond that. Thanks again.

"without MPT running when you plug your phone in what shows up in device manager?"

A balloon on my system tray reads

"Found New Hardware Motorola L7c/k1M/V3M, then another balloon that reads Found New Hardware Motorola USB Composite Device. Then a window opens up reading "Found New Hardware Wizard Cannot install this hardware. There was a problem installing this hardware: Motorola USB composite device. An error occurred during the installation of the device. Fatal error during installation. Click finish to close the wizard. Then I click finish, then another balloon pops up reading "Found New Hardware, A problem occurred during hardware installation. Your new hardware might not work properly."

Any clue what as to whatI should try next? Thanks again for your help.

I think I'm going to give up. I have tried everything here, to a tee. I have gone into the registry and deleted everything with the word Motorola in it, I have tried reinstalling with the handset Motorola USB drivers, without it, with the Motorola Phone Tools drivers, nothing...It just refuses to see my phone. I have deleted everything with the word Motorola in both the registry, and my folders, before doing the re-install and the exact same problem. I really don't want to re-install Windows (I'm using XP SP2 BTW), because I did a fresh re-install not 2 weeks ago, and have the system working great, except Phone Tools can't find my phone. This is really ticking me off. Is there anyway to find out whether the problem is with my phone's firmware? At least if it is, I can always try and downgrade it. I have no clue what to try next. Anyway, I want to thank you all for your help, I've tried it all. If anyone has any other advice (short of throwing the phone away...I really like this Razr) I'd really appreciate it. Thanks again!

I hate to tell you this but the only way you will get it fixed or working with your comp is to reinstall XP again. I have a comp at the office that the exact same thing happened to when I plugged a coworkers phone into it. Fatal error and now none of my phones will even hook up to it anymore. Keep in mind I've had numerous phone hooked up to this thing over the years and never had an issue. I've tried every last thing under the sun, even copied and old registry backup I had to the comp and still no dice. I don't know what got jacked up or where but the only way I see getting it correct now is to reinstall.