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[07/29/08] Brief downtime encountered for unknown reason, server found offline

We just recovered from a brief outage that lasted approximately 60 minutes. We did not receive any alerts that the server was down and not responding, which is odd, but we did find the site not responding due to a note from pyde_pypper.

We attempted to restart the server remotely using the hosts remote reboot console, however that failed to bring the server back online. We proceeded to fill out a "manual reboot request" where someone attempts to restart the server in person, at the data center, which did end up being successful.

Thank garsh too, because when a server isnt able to be remote reboot, its usually a really bad thing, such as what we experienced a couple weeks ago with the hard drive failing.

All is good now.

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spikejones's picture
spikejones
Dr. Jones

Verizon Wireless
Verizon V3M
NEWC_01.09.02

that reminds me of the video

Posted:

that reminds me of the video at www.thewebsiteisdown.com! He attempted to reboot the entire server machine using a command like shutdown -r now. The os shutdown but did not come back up (my machine does that too oddly enough). So he had to get a guy out there to the server rack to physically turn it off than back on. Personally when restarting a server I would use a command like:

root@localhost# /etc/rc.d/init.d/vsftpd restart

to restart my ftp server, or

root@localhost# /usr/local/apache2/bin/apachectl restart

to restart my web server

Im assuming you have root access on that machine considering that you were able to issue a reboot command. That being the case, perhaps try to see where abouts on that particular machine that the daemons are kept at and check into using one of those commands to restart the server software next time instead of the whole machine.

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