Why isn't P2K Commander / P2K Seem connecting to my phone or computer?

Check the following:

  1. Do you have the Motorola USB device drivers installed?
  2. Can you go to device manager with the phone plugged in and see the phone listed as a modem with a name such as: "Motorola USB Modem"?
  3. Do you have MSU or PST running in the background?

If you answer no to question number 1, you need to install the drivers before doing anything else. If you answer no to question number 2, make sure that you have a good connection (ie. the cable is properly connected). Try to disconnect the phone, power cycle it, and reconnect it. If still no connection, you should uninstall the drivers completely and reinstall a fresh set of drivers from: motodev . You will have to sign up for free as a developer in order to download this latest set of drivers. If you answer no to question number 3, then make sure that you have one of those applications running in the background FIRST and leave it open while you work in p2k commander or p2k seem.

IF you can answer yes to all of those, you might want to try doing things in a different order. I have seen issues where phones have difficulty connecting when doing things in the order listed in the guides section. Actually, my phone is one that had these issues. To try to correct things, do the following:

if you already have drivers installed, skip to step 4

  1. if there are currently no drivers installed on the machine, go ahead and connect the phone to the PC FIRST!
  2. Download and install the drivers listed above from the motodev site - they will automatically install during the process, since the phone will be detected during the process.
  3. when the process finishes, disconnect the phone from the computer
  4. start up PST or MSU - FIRST
  5. THEN connect the phone to the PC and you should immediately hear the phone getting recognized by the application
  6. the phone is ready when you hear three hardware detected tones when using PST or if you are using MSU, it is ready when you see the ESN listed in the window.
  7. start your p2k commander or p2k seem and you should now be fully connected.